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Urban Envy Shoe Boutique   

 Honey, You can only Envy how high these standards are!!

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Ordering Policy

Orders may be placed  by Email: [email protected] , or thru online purchasing at our website (www.urbanenvy.us ).

Online Purchasing

Urban Envy only ships within the U.S., including Alaska, Hawaii, District of Columbia and Puerto Rico. We are unable to ship internationally.

All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.

Payment

Urban Envy accepts the following forms of payment for online purchases:

- Pay Pal

- Visa

- MasterCard

- American Express

- Discover

Urban Envy will only accept credit or debit cards issued in the United States. Upon online approval of your credit card, your order will be processed and your credit card will be charged. All taxes, if any, due on your online transaction will be charged as required by applicable laws. All taxes are calculated and included in the final price on the Order Review Page.

Shipping and Delivery

All orders will ship via UPS or Fedex Ground service. We are unable to ship to U.S. Post Office Box , APO or FPO addresses. All orders, including expedited orders, will be shipped from our facility within 2 business days. Orders placed on an official holiday will begin processing the following business day.

Tracking

As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

If you are not completely satisfied with your purchase when it arrives, if there is a discrepancy in your order, or if you encounter any problems with your order, please retain all packaging and documentation and contact us immediately (within 24hrs) email us at [email protected]

Cancellations

If you wish to cancel your order, please email as soon as possible (within 12hrs) to [email protected]  We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled. Exclusions:Next-Day and 2-Day delivery are not available to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Canada, Mexico, or post office boxes.

Exchange only,

Exchange Policy 

We want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 15 days for a prompt and courteous exchange. Please be sure you’re completely satisfied with your purchase before removing the Tags, as these items must have this tag still attached for an exchange. Urban Envy reserves the right to change this Return Policy at any time.

Contact [email protected] and we'll help you place an exchange order with free shipping should you desire another item instead. Unfortunately, item availability cannot be guaranteed, so calling as soon as possible is recommended

Payment Policies  

Credit Cards: We accept the following credit cards as payment: American Express, Discover, VISA and MasterCard and Personal Checks: We reserve the right to refuse any check not meeting our check acceptance policy. We may charge your account, electronically or otherwise, for the amount of any returned check, service charge or other applicable charges to the extent permitted by law.

PRIVACY POLICY

Urban Envy believes it is important to let visitors to www.urbanenvy.us (the "Website") know what types of information we collect online, and how we may use and share that information. In this online Privacy Policy, our" or "us" refers to Urban Envy, and "you" or "your" refers to each visitor to the Website. Except for the section titled Your Missouri Privacy Rights, this Privacy Policy applies only to information that we collect about you on the Website. What Information We Collect Shopping: When you shop on the website, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address. If you create an Account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your Address Book, in order to make future shopping experiences faster and more convenient. You may change or delete the saved information anytime. Simply go to My Account, and log in with your email address and password. You may edit or delete whatever personal information you wish. General Browsing: We gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website anD services. This information allows us to see which areas of our Website are most visited and helps us better understand our visitors' experiences at the website. This helps us improve the quality of the Website. Use of Cookies: The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks as you go through the pages within our Website. We may also use cookies to tell us whether you have previously visited the website. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. Turning off cookies will not prevent you from placing your order. Use of Pixel Tags and JavaScript Tags: We also use "pixel tags" (also called "web beacons" or "clear gifs") and JavaScript tags, placed on our Website and in our emails, but not on your computer. These tags help us analyze our customers' Online behavior and measure the effectiveness of our Website and our advertising. We work with service providers that help us track, collect, and analyze this information. The tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with our Website. This information may include your computer's internet protocol (IP) address, your browser type, you're operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of other websites that you visit. This information may be used to improve our Website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes. Why We Collect Information MayWe collect information at our website to allow you to purchase merchandise from us, to improve your online viewing, and to improve your shopping experiences at www.urbanenvy.us and at Urban Envy stores. We do not Disclose Information an information from Urban Envy website or sell, rent or trade your e-mail address to unaffiliated third parties. We also may disclose information to prevent fraud to reduce credit risks, to cooperate with police and other governmental authorities, or to protect the rights, property or safety of visitors to the Website or the public. Urban Envy recognizes the importance of children's safety and privacy. The Website is not designed to attract children, and is not intended for use by any children under the age of 13. We do not request, or knowingly collect, any personally identifiable information from children under the age of 13. Children under the age of 18 may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by the Terms and Conditions. Visitors to the Website Outside of the United States If you are visiting the Website from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Website will be created on servers located in the U.S., and all information you provide will be securely maintained on Web servers and systems located within the U.S., pursuant to U.S. laws, rules and regulations. Urban Envy believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at www.urbanenvy.us to protect the information we have collected at the Website.